Alex & Xandra: When Will They Be Available Again?

Necessary Measure

We sincerely apologize to everyone who had to cancel their pre-orders for Alex & Xandra.

If your robot stops responding to commands and automatically enters sleep mode — DO NOT ATTEMPT TO WAKE IT.
If your robot does not respond to commands and begins performing random or illogical actions — DO NOT SPEAK TO IT.

Upgrade

We are actively working to resolve the issue. Access to the emergency software update will be available within one hour.
You can install it manually via the typing… app. Automatic updates will be rolled out within the next 24 hours.

⚠ WARNING:
DO NOT ATTEMPT TO WAKE YOUR ROBOT BEFORE INSTALLING THE UPDATE.
DO NOT SPEAK TO THE ROBOT.

Sales to Resume Soon

Sales will reopen as soon as all technical issues have been resolved.

Customer Safety

This notice has also been sent as a private message to all Alex & Xandra users via the typing… app.

Detailed instructions and further guidance have already been provided. Do not provoke the robots or attempt to reason with them.
Please stay safe. We sincerely apologize for any inconvenience caused.